This Shipping & Delivery Policy outlines how orders are processed and delivered by TAMAYU TEXTILE, operating under the brand name YUTA.
ORDER PROCESSING
All orders are processed within 3-5 business days (excluding Sundays and public holidays).
Once your order is confirmed, you will receive an order confirmation via email or SMS.
SHIPPING TIMELINES
Delivery timelines may vary depending on your location:
- Metro cities: 5-7 business days
- Other locations: 8-10 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
SHIPPING CHARGES
Shipping charges, if any, will be displayed at checkout before payment.
ORDER TRACKING
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status in real time.
DELIVERY PARTNERS
We work with trusted third-party logistics providers to ensure timely and secure delivery of your orders.
DELIVERY ATTEMPTS
Our delivery partners will attempt delivery 2-3times. If unsuccessful, the order may be returned to us.
DELAYS
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Weather conditions
- Operational or logistical issues
YUTA and TAMAYU TEXTILE are not liable for delays caused by third-party courier services.
ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping details. We are not responsible for delays or losses due to incorrect addresses.
DAMAGED OR LOST SHIPMENTS
If your order arrives damaged or is lost in transit, please contact us within 24hours of delivery confirmation. We will investigate and assist you accordingly.
CONTACT US
- For any shipping-related queries, please contact:
Email: yuta.support@gmail.com
Whatsapp: 7686966546
Response Time: Within 24–48 hours
All orders are shipped from our registered address:
A-6 School Road, Sodepur. Kolkata 700110